FAQ

What is the Cashmere Crewneck made from?

Our Cashmere Crewneck is crafted from 100% pure cashmere, offering exceptional softness and warmth.

How should I care for my cashmere?

Always follow the care label. Hand wash in cool water with mild detergent, gently squeeze out water, reshape, and lay flat to dry.

How often should I wash my cashmere?

Cashmere does not need washing after every wear. Air it between wears and wash only when needed.

Will my cashmere develop pilling?

Some pilling is natural and does not indicate poor quality. Remove pills gently with a cashmere comb.

How should I store my knitwear?

Store folded rather than on a hanger in a cool, dry place. Ensure it is clean and completely dry first.

How long will delivery take?

Orders are processed within one business day. Delivery times are shown at checkout and begin once your order is dispatched.

Where do you ship?

We ship to the Netherlands, Belgium, and Germany.

How much does shipping cost?

Costs are calculated at checkout based on destination, order weight, and shipping method. Free shipping options appear at checkout.

How can I track my order?

You will receive a shipping confirmation email with tracking details once your order is dispatched, if supported by your shipping method.

What should I do if my order is delayed or arrives damaged?

Contact us with your order number and details. For damaged items, include photos of the item and packaging.